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Senior Ecommerce Manager

E-Commerce & Digital Permanent London, United Kingdom Ecommerce & Digital

Leading retail brand looking to appoint a forward thinking Senior Ecommerce Manager to support in the exciting developments across their online platform.

 

The Role –

 

  • Initiate and complete selection process for customers online orders.
  • Develop analytics on the ecommerce business to yield improvements.
  • Provide analysis of key business metrics and site performance.
  • Store and retrieve listed product to and from warehouse.
  • Communicate and coach staff to achieve hourly, daily, monthly goals.
  • Ensure all wage and hour policies and regulations are adhered to.
  • Assist in maintain, inventory and order products as needed.
  • Work with consumer care and customer service to resolve issues and keep customers happy.
  • Assist in managing and controlling expenditures, including supplies, postage, and utilities.
  • Report and escalate systemic issues as necessary and in a timely manner.
  • Retrieve and fill customers orders accurately and on time.
  • Process the orders through the point of sale (POS) system.
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
  • Pull, prepare, and ship all orders within expected timeframes.
  • Communicate across functions when timing and/or strategy shifts occur.
  • Partner with Site Operations team to understand customer and financial impacts of changes to site.
  • Serve as a highly visible internal evangelist to the marketing, IT, sales, and transformation organization.
  • Create and implement incentives for performance above expected minimums.

 

The ideal candidate will be coming from a strong online retail background with experience in either fashion, general merchandise or FMCG.

More Information

  • Salary Offer £65,000 + Bonus
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THE KIND OF INFORMATION WE HOLD ABOUT YOU

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Information About Criminal Convictions
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Which third-party service providers process my personal information?
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Transferring information outside the EU
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In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

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Your duty to inform us of changes
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CHANGES TO THIS PRIVACY NOTICE

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If you have any questions about this privacy notice, please contact the HR department at The Global Search Company.