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Online Fraud Manager

E-Commerce & Digital Full Time Middle-East Middle-East Ecommerce & Digital

Multichannel retail group looking to appoint an online fraud manager to help support their ever growing ecommerce team. 

Role and Responsibilities:

This position will lead the effort to eliminate fraud on the online platform. This can be divided into five areas of responsibility:

Improve automated fraud detection and prevention

  • Determine techniques to improve fraud detection including identifying new patterns of fraud
  • Work with Product Management and other teams to launch new features into production

Maintain production configuration

  • Manage team who are experts on our product configuration
  • Continually monitor the production behaviour to ensure it is operating as expected
  • Review entire configuration on a regular schedule to optimise and remove unnecessary elements

Work closely with stakeholders

  • Work with internal stakeholders to keep them apprised of the current fraud trends and aligned on anti-fraud efforts
  • Reach out to external partners, such as carriers and merchants, to build a consortium of fraud expertise across the network
  • Stay abreast of product and business development plans to ensure that fraud is taken into consideration and determine how to minimise the potential impact of fraud

Manage fraud incidents

  • Work with team to take action to stop the fraud if it is an ongoing situation
  • Improve and optimise fraud response operations
  • Communicate with all necessary internal and external stakeholders to determine the impact
  • Document and track all incident details to contribute to fraud knowledge base
  • Ensure production configuration is updated to block the fraud that occurred

Ensure regulatory compliance

  • Capture necessary metrics to meet regulatory reporting requirements
  • Work with our Global Regulatory Manager to assure alignment

Profile:

Qualifications and required skills:

  • Bachelor’s degree in Computer Science, Mathematics, or equivalent field
  • 5+ years of experience in fraud detection and prevention at an online payments service provider.
  • 2+ years of experience managing small teams.
  • Great organisational, project management, communication, and people skills.

The ideal candidate will be coming from an international bluechip ecommerce retailer.

More Information

  • Salary Offer £45,000
  • Address Middle-East
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PRIVACY NOTICE

WHAT IS THE PURPOSE OF THIS DOCUMENT?

The Global Search Company is committed to protecting the privacy and security of your personal information.
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THE KIND OF INFORMATION WE HOLD ABOUT YOU

We are required to collect, store, and use your personal information, this may include:

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Information About Criminal Convictions
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Which third-party service providers process my personal information?
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Transferring information outside the EU
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We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

DATA RETENTION

How long will you use my information for?
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In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

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Your duty to inform us of changes
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CHANGES TO THIS PRIVACY NOTICE

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If you have any questions about this privacy notice, please contact the HR department at The Global Search Company.